We are committed to protecting your personal data and ensuring transparent, responsible handling of video footage and alerts processed by SentryBeam.
Last updated: May 30, 2024
This Privacy Policy explains how SentryBeam ("we", "us", or "our") collects, uses, and safeguards personal information when you use our services, websites, and related applications (collectively, the "Service"). By accessing or using the Service, you consent to the data practices described in this policy.
We collect information that you provide directly, such as account details, billing information, and support inquiries. We also process footage and alerts generated through the Service, metadata from connected cameras, and technical data like IP addresses, device identifiers, and usage analytics. We may obtain additional information from third-party integrations you connect.
We use collected information to provide, maintain, and improve the Service; communicate with you about updates, security notices, and promotional offers; personalise the experience; and comply with legal obligations. We may aggregate or de-identify data for analytics and product development.
Where required by applicable law, we rely on different legal bases to process personal data, including your consent, the necessity to perform a contract, compliance with legal obligations, and our legitimate interests in operating and improving the Service.
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce agreements. Footage retention follows the configuration you select within the Service.
We do not sell personal data. We may share information with trusted service providers who assist in operating the Service, such as cloud infrastructure, analytics, and payment processors. These providers are bound by contractual obligations to protect your data. We may also disclose information if required by law or to protect our rights, property, or safety, or that of our users.
SentryBeam operates globally. When we transfer personal data across borders, we implement safeguards such as standard contractual clauses or rely on adequacy decisions to ensure an equivalent level of protection.
We employ administrative, technical, and organisational measures designed to protect data from unauthorised access, disclosure, alteration, and destruction. No system is completely secure, and you are responsible for maintaining the security of your account credentials and camera environments.
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict processing of, or object to certain uses of your personal data. You may also have the right to data portability. To exercise these rights, contact us at privacy@sentrybeam.ai. We will respond in accordance with applicable laws.
We use cookies and similar technologies to operate the Service, remember your preferences, and analyse engagement. You can control cookies through your browser settings; however, disabling them may affect functionality.
The Service may include links or integrations to third-party services. This Privacy Policy does not cover those services. We encourage you to review the privacy policies of any third parties you connect to the Service.
The Service is not directed to individuals under 16 years of age, and we do not knowingly collect personal data from children. If we learn that we have collected such information, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-product notices. The updated policy becomes effective when posted, and continued use of the Service signifies acceptance.
If you have questions or concerns about this Privacy Policy or our data practices, contact us at privacy@sentrybeam.ai or by mail at SentryBeam SAS, 10 Rue de Rivoli, 75004 Paris, France.